Returning an Item

The packing slip in your package and and our email confirmation of your order will contain detailed instructions for returning an item. Here are suggestions and requirements:

• Please refer to your packing slip and our email confirmation for return information.
• Pack the item securely in the original packaging.
• Enclose a copy of the original packing list with the item. If you cannot send your packing list, please include your order number, billing name, and address with the item.
• All products must be returned in original condition, in original boxes, and with all paperwork, parts and accessories to insure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions).
• Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
• All special orders and **dropships will be assessed a 20% restocking fee.
• We do not refund original shipping costs. If they were included in the original selling price they will be deducted from  the credit.

Special Note: Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.

All purchases delivered by common carrier (truck shipments) such as pedal boats, canoes, kayaks, fishing boats, trailers are not returnable.

Software is not returnable.

15 Day return policy on UNUSED SeaEagle boats less freight and restocking charge.